Privacy Policy

1. Information We Collect

1.1 When you purchase

Name, email address, billing address, payment method (processed by Stripe/PayPal — we never store raw card data), and purchase history.

1.2 When you use our website

IP address, browser type, pages visited, referral source, and session duration via our own self-hosted analytics. We do not use Google Analytics or other third-party tracking scripts.

1.3 When you submit a support ticket

Name, email, site URL, and any information you voluntarily include in your message.

2. How We Use Your Information

• Deliver purchased products and license keys
• Send transactional emails (receipts, license keys, support replies)
• Send optional product update emails (you can unsubscribe at any time)
• Improve our products and website based on usage analytics
• Comply with legal obligations

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We share data only with:

• Payment processors (Stripe, PayPal) to process transactions
• Email providers to send transactional and support emails
• Legal authorities if required by law

4. Cookies

We use essential cookies for session management and security. We do not use advertising or tracking cookies. You can disable cookies in your browser, though this may affect website functionality.

5. Data Retention

Purchase records are retained for 7 years for accounting purposes. Support tickets are retained for 3 years. You may request deletion of non-financial data at any time.

6. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion, and withdraw consent for marketing communications. To exercise these rights, email privacy@luminaith.com.

7. Security

We use HTTPS/TLS encryption, bcrypt for password hashing, and industry-standard security practices. No data transmission method is 100% secure — we cannot guarantee absolute security.

8. Contact

For privacy questions, email privacy@luminaith.com.